Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and the shipping method selected at checkout. We offer affordable shipping options to meet your needs. The exact shipping cost will be displayed before you confirm your order.
How long will delivery take?
Delivery times vary based on your location and the shipping method chosen. Typically, orders take between 7-15 business days for standard shipping. Expedited options are available at checkout for faster delivery.
What exactly happens after ordering?
After placing your order, you will receive a confirmation email. Once your order is processed and shipped, we will send you a tracking number so you can follow your package's journey to your door.
Where can I view my sales receipt?
You can view and download your sales receipt from your account on our website under the "Order History" section. If you checked out as a guest, your receipt will be emailed to you.
How do I add a gift receipt to an order?
At checkout, select the option for a gift receipt under "Order Options." This will hide the price on the receipt but still include product details for easy returns.
How long do I have to return an order?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please review our return policy for details.
Payment Information
How is the recipient reimbursed?
If your return is approved, we will process the refund to your original payment method. It may take 5-10 business days for the refund to appear on your account, depending on your payment provider.
Can I be reimbursed through the original payment method?
Yes, we always refund to the original payment method used during purchase. If this is not possible, we will contact you to arrange an alternative.
Can the country receiving the shipment be different than the country of purchase?
Yes, we ship internationally, so the delivery address can be different from the country where the purchase was made. Just make sure the correct shipping address is entered at checkout.
How can I return an item?
To return an item, please contact our support team with your order number. We will provide return instructions, including where to send the item. Once we receive the return, we will process your refund.
Will I receive the same product that I see in the picture?
Yes, we take great care to ensure that the product you receive matches the images and descriptions provided on our website.
Will you restock items indicated as “out of stock?”
We frequently restock popular items. If an item is out of stock, you can sign up for restock notifications on the product page, and we will alert you once it’s available again.
Orders and Returns
What exactly happens after ordering?
After you place an order, you will receive a confirmation email with your order details. Once your order is processed and shipped, we'll send you a shipping confirmation along with a tracking number so you can monitor the delivery status of your package.
Can I change or cancel my order after it's placed?
If your order hasn't been processed yet, you may be able to change or cancel it. Please contact us as soon as possible with your order details, and we'll do our best to assist.
What should I do if I receive a damaged item?
If you receive a damaged or defective product, please contact us immediately with photos of the issue, and we will arrange for a replacement or refund based on the situation.
How long does the delivery take and how much does it cost?
Delivery times and costs vary based on the shipping method and destination. We offer free shipping on almost all of our products, but there may be exceptions for specific items or regions. Typically, delivery takes 7 to 15 days for standard shipping, while express shipping options (if available) can take 5 to 10 days. For more specific details on shipping costs or times for your order, please refer to the shipping policy.
Which browser is best to use the site?
For the best shopping experience, we recommend using the latest versions of Chrome, Firefox, or Safari. Our site is optimized for these browsers.
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